Studying the Office Practice subject is necessary for your exam preparation. It will serve as a guide for you to know the topics to read. There are also notes on concepts you should pay attention to learning.
Ensure you begin your exam preparations using the syllabus.
This post contains the Office Practice and recommended textbooks of the West African Examination Council (WAEC).
WAEC Office Practice
There will be two papers, Paper 1 and Paper 2, which will constitute a composite paper and will be taken in a sitting.
PAPER 1: Will consist of fifty multiple-choice objective questions, all of which should be answered within one hour for 50 marks.
PAPER 2: Will consist of a question on a simple case study and six other essay type questions.
Candidates will be required to answer the question on the case study and any four of the other questions.
The paper will carry 100 marks and last for 2 hours 10 minutes.
|1.||THE OFFICE||Definition of the office.|
Functions of the office.
Layout of the office.
Principles of office organization.
The span of control, Unity of control, Unity of function, etc.
Sections of the office.
|2.||DEPARTMENTS IN AN ORGANIZATION||List of departments in an organization.|
Functions of each department in an organization.
|3.||OFFICE EQUIPMENT||Meaning of office equipment.|
Types of office equipment.Manual: Typewriter, Perforator, Stapling machine, Duplicating machine, etc.
Electrical: Typewriter, Photocopier, Shredding machine, Computer, Scanning machine, Facsimile machine, etc.
Uses of office equipment.
Care of office equipment.
|4.||THE RECEPTION||Meaning of the reception.|
Duties of the receptionist.
Documents handled by a receptionist.
Qualities of a receptionist
Procedures for handling telephone calls.
|5.||OFFICE DOCUMENTS||i Meaning of office documents. |
ii Types of office documents.
iii. Uses of office documents.
iv Preparation of office documents.
|6.||OFFICECORRESPONDENCE||Meaning of office correspondence.|
Types of office correspondence.
Memos, Business letters, Notice of meetings, Minutes of Meetings, Reports, and Circulars.
|7.||Types of mail: Personal mail, Official mail, Urgent mail, Confidential email |
classification of mail: Incoming mail, Outgoing mail.
Procedures for handling incoming and outgoing mail.
|8.||FILING||Definition of filing.|
Systems of filing.
Vertical, Lateral, Electronic.
Classifications of filing
Alphabetical, Chronological, Numerical, Geographical, Alpha-numerical.
Purposes of filing.
Steps involved in filing.
|9.||COMMUNICATION||Definition of communication|
Importance of communication.
Types of communication
Methods/Media of communication
Print (newspapers, magazines, directories, handbills, flyers, etc.)
Electronic (radio, television, audio and video conferencing, etc)
Communication service providers: NIPOST, NITEL, Media houses
The internet Global System of Mobile Communication (GSM)
|10.||MEETINGS||Definition of meeting.|
Purpose of meeting
Types of meeting
The statutory meeting, Emergency meeting, Board meeting, Management meeting, Annual General Meeting, Staff meeting, and Committee meeting.
Procedure for conducting a meeting
Opening prayer, Agenda, Chairman’s opening remarks, Reading of the last minutes, Correction ( if any), Adoption of the last minutes, Matters arising from the last minutes, Main business, Any other business (AOB), Chairman’s closing remarks, Adjournment/ closing, Closing prayer.
Terminologies: Agenda, Adoption, A O B. Adjournment, etc.Roles of the chairman/secretary writing the minutes.
|11.||REPORT WRITING||Meaning of report.|
Types of the report – Formal
Parts of a report.
Importance of report writing.
|12.||INFORMATION||Definition of information.|
Types of information.
Uses of information.
Sources of information.
Storage of information.
Qualities of good information
Timeliness, Accuracy, Speed of delivery, Usability, etc.
SUGGESTED READING TEXT
- Modern Office Practice for Vocational Business Students By Amadin, M.S.